Create value by easing your customers’ digital lives.
In this changing and unpredictable world, technology has become our daily ally. High-tech devices, as well as home appliances, are at the heart of your customers’ technology-driven lives. If something goes wrong – device failure, damage, stealing, or if your customers are victims of online fraud such as phishing, ID theft, or e-bullying - the threat of serious life disruption is high. Give your customers the protection tools they need for the continuity of their digital lives.
€400a maximum amount
for mobile screen repairs
>25%average breakdown rate
for PCs over 3 years
of identity theft in 2018
Create new growth opportunities with a trusted partner
In a constantly changing environment, we create new growth opportunities that empower your business objectives:
- Differentiate your value proposal and your brand image with added-value protection and servicing offers
- Strengthen customer retention by creating positive touchpoints
- Reinforce your growth by enhancing your core offer with sustainable and profitable programs
With us, benefit from a strong brand excelling in both assistance delivery with top providers and proven expertise in network management, and in financial protection to provide comprehensive coverage to your customers.
Protect your customers’ digital life with our solutions
From tailor-made to off-the-shelf innovative solutions, we apply a proven approach to elaborate added-value consumer electronics protections that ensures a superior customer experience while speeding up time to market.
Protecting everyday devices and uses
We combine different devices protection to ensure an uninterrupted usage of everyday devices and get it over with complex and costly repairs or replacements, along with digital protection to preserve and restore a safe and fully functioning digital lifestyle for your customers.
Our range of solutions
Protect all your customers smartphones thanks to Artificial Intelligence.
Protect all kind of smartphones (new, refurbished, or used) in case of damages and theft, regardless of age and provider, with our digital solution embedding a web diagnostic solution using Artificial Intelligence to verify smartphone condition in real-time.
Provide an enhanced customer experience
Our solutions guarantee an enhanced customer experience with omnichannel and seamless end-to-end customer journeys.
Reach your customers where they are through online and offline solutions.
Surpass expectations with highly customer-oriented digital claim processes and best-in-class service solutions with multiple fast-paced options catered for their devices and digital life.
Your customers embark with us on a smooth and valued journey where they are supported at every step.
handled fully digitally*
responded in 20 secs*
Less than 3 days
* Indications for smartphones and tablets throughout Europe
Our modular approach
Your situation being unique, we promote a modular approach to suit your strategical context and business objectives.
We can provide a turnkey solution that handles the end-to-end operating model, or work together on flexible alternatives to pick and choose which part to handle within your organization (policy and claims management, services delivery…).
Robust and flexible IT infrastructure
Benefit from our internal subscription, policy, and claim management systems to implement multichannel routes combining offline & online journeys. Monitor also closely programs’ sustainable profitability thanks to our reporting capabilities.
Here again, we can provide our end-to-end IT infrastructure or interconnect with your own infrastructure for a modular operating model.
Global Head of Consumer Electronics Protection and Legal Protection Business Line, AXA Partners
In this changing world, technology has become our daily friend, and is now a critical part of our lives. The past months have proven how important it is to know that we can trust this technology. AXA Partners protects the entire range of devices in the home, combining different types of protection for each of them