Create value by easing your customers’ digital lives.

In this changing and unpredictable world, technology has become our daily ally. High-tech devices, as well as home appliances, are at the heart of your customers’ technology-driven lives. If something goes wrong – device failure, damage, stealing, or if your customers are victims of online fraud such as phishing, ID theft, or e-bullying - the threat of serious life disruption is high. Give your customers the protection tools they need for the continuity of their digital lives.

  • €400

    €400a maximum amount

    for mobile screen repairs

  • >25%

    >25%average breakdown rate

    for PCs over 3 years

  • 46

    46million victims

    of identity theft in 2018

Create new growth opportunities with a trusted partner

In a constantly changing environment, we create new growth opportunities that empower your business objectives:

  • Differentiate your value proposal and your brand image with added-value protection and servicing offers
  • Strengthen customer retention by creating positive touchpoints
  • Reinforce your growth by enhancing your core offer with sustainable and profitable programs

With us, benefit from a strong brand excelling in both assistance delivery with top providers and proven expertise in network management, and in financial protection to provide comprehensive coverage to your customers.

Man in front of a computer

Protect your customers’ digital life with our solutions

From tailor-made to off-the-shelf innovative solutions, we apply a proven approach to elaborate added-value consumer electronics protections that ensures a superior customer experience while speeding up time to market.

Protecting everyday devices and uses

We combine devices protection to ensure an uninterrupted usage, along with digital protection to preserve and restore your cutomers' digital life.

man with phone and coffe

Provide an enhanced customer experience

Our solutions guarantee an enhanced customer experience with omnichannel and seamless end-to-end customer journeys.
Reach your customers where they are through online and offline solutions.
Surpass expectations with highly customer-oriented digital claim processes and best-in-class service solutions with multiple fast-paced options catered for their devices and digital life.
Your customers embark with us on a smooth and valued journey where they are supported at every step.

>80% Claims

handled fully digitally*

>80% Calls

responded in 20 secs*

Next day

replacement*

Less than 3 days

for repairs*
* Indications for smartphones and tablets throughout Europe

Two mans in work meeting

Our modular approach

Your situation being unique, we promote a modular approach to suit your strategical context and business objectives.
We can provide a turnkey solution that handles the end-to-end operating model, or work together on flexible alternatives to pick and choose which part to handle within your organization (policy and claims management, services delivery…).

Men at work with a tablet

Robust and flexible IT infrastructure

Benefit from our internal subscription, policy, and claim management systems to implement multichannel routes combining offline & online journeys. Monitor also closely programs’ sustainable profitability thanks to our reporting capabilities.
Here again, we can provide our end-to-end IT infrastructure or interconnect with your own infrastructure for a modular operating model.

Moneger Laurent

Laurent Monéger

Global Head of Consumer Electronics Protection and Legal Protection Business Line, AXA Partners

Technology has become our daily companion, and the past months have made it an even more critical part of our lives, at home, at work, and on the go. AXA Partners, by offering a powerful combination of broad insurance coverage and best-in-class service delivery, can protect the entire range of devices and appliances of all your customers, whatever their segment and corresponding needs.

Ready to start?

Interested in finding solutions?
Whether you are a telecom operator, a service provider, a retailer, a bank or an international corporation, we can help you protect your customers’ technology-driven lives.