Your customers are our priority. That’s why we design assistance and insurance solutions at scale to protect their health and lifestyle, as well as prevent risks as much as possible.
Helping in everyday life and emergencies since 1959
For the past 66 years, we have been dedicated to helping people in difficult situations and providing emergency assistance worldwide—whether at home, while traveling, or doing business. As long-standing Assistance and Protection experts, we leverage our extensive knowledge to design coverage and services closely tailored to the needs of our corporate client partners.
By shaping the future of assistance services and protection solutions, we ensure that our partners' customers always feel safe and supported, both in emergencies and everyday situations. We continuously push the boundaries to exceed expectations, standing by their side whenever they need us.
Protecting what matters when it matters
Combining passion with advanced expertise, our teams around the globe proudly share a common purpose: assisting and protecting people, both in their daily life and through unexpected events.
Our “raison d’être” is to deliver AXA’s commitment in the moments of truth, by “protecting what matters, when it matters”.
Customer experience is at the heart of our concerns, with a “phygital” approach that combines the best of digital and human.
Marie-Louise Elhabre
CEO, AXA Partners
We put the customer’s delight at the heart of everything we do on a daily basis, thanks to our best asset, our people, and through our technological innovations.
Our DNA is about supporting individuals when they need it the most. We do it digitally when possible and humanly when it matters.
Top 6 reasons to work with us
Providing you with a unique service mix
Thriving for innovative co-creationWe support you by creating cutting-edge digital and innovative solutions tailored to your customers’ evolving needs.
Helping you grasp new opportunitiesWe help you exceed customers’ expectations with customized solutions to accelerate your growth. Our products and solutions integrate smoothly into your operations, reaching customers either through intermediary networks or directly under the AXA brand.
Delighting the customerWe aim to boost customer satisfaction and loyalty by executing effective programs and supporting end customer distribution across multiple channels.
Sharing our expertise and network providersWe are trusted worldwide with a global geographic footprint, for seamless and global support.
Being people-led is our driving forceWe’re a community with a shared purpose. We pride ourselves on offering unrivalled service quality thanks to the passion of our teams, our great people skills and advanced expertise.
- 100%100%of our Business Partners consider AXA Partners as
an ethical, environmental and socially conscious partner.
- 96%96%of them consider we help them
improve their customer loyalty.
(Business Partners Satisfaction Survey Dec. 2025) - 95%95%of them agree that we contribute
to generate additional business value for them.