An enhanced and comprehensive Mobility Protection and Electronic Support Service
In the current dynamic mobility landscape, it’s essential to deliver customers with advanced and all-encompassing protection and electronic support services to ensure a seamless experience. At AXA Partners, we recognize the importance of integrating insurance, roadside assistance, and electronic support to provide a comprehensive approach to mobility protection.
Our expertise goes beyond traditional roadside assistance and includes electronic support services, addressing issues related to bugs, reboots, electronic malfunctions, and common vehicle problems. We offer solutions through phone fix or repair on spot, including assistance with changing a tire and minor repairs such as replacing a spark plug or oil, to guarantee uninterrupted mobility.
In addition, and considering the growing demand for electric vehicles, our assistance also encompasses support for EVs and their associated charging stations.
- 80%+
80%+Response rate within 20 seconds*
- 20.000
20.000motor providers*
- +8M
+8Massistance calls globally*
*in 2023
Expanding our offer to the entire ecosystem
Your customers’ needs have evolved from protecting their vehicles and themselves to protecting a whole ecosystem. The best illustration of this is electric cars, which depend on charging stations being available. AXA Partners has taken this into account and, thanks to its wide range of network providers, is able to protect a vehicle whatever problem occurs in its ecosystem. This way we go beyond basic breakdown assistance. Our new mobility services provide protection when your customers drive an electric vehicle or a scooter or share a car. These include advanced digital services, such as our online tracking tool, “Here with you.”
Covering many kinds of motorized travel
Mobility today takes as many forms as there are individuals and situations. Our range of protection is such that we can protect people according to the means of transportation they use. So no matter what your mobility customers’ needs are, they can rely on our wide range of personalized roadside assistance.
Adapting your communication channels to any kind of situation
One of our key assets is our ability to use technology to improve mobility services. As an example, we have added WhatsApp as a contact channel for our customers in Belgium who need support after a breakdown or accident. By combining different communication channels, we make more personalized and fluid customer journeys possible. The results speak for themselves, with an overall customer satisfaction score of 4.5/5.
Keeping your customers mobile
We provide a wide range of personalised roadside assistance offers to match the diversity of your customers’ mobility needs. So whether they travel for work or pleasure, whether they are car hedonists, connected geeks, or city deliverymen, we have a specific offer for their concerns.
Our range of solutions
Roadside assistance
Become your customers’ trusted road companion with seamless and reliable roadside assistance, including technical and medical support any time, anywhere.
Electric vehicle roadside assistance
Protect your customers’ entire e-car journey with services that guarantee worry free e-travels.
Taxi Joker
Ease your customers’ mind by organizing and paying for a taxi when they don’t feel comfortable driving.
Repair quote analysis
Support your customers with scheduled maintenance or car guaranteed technical control by AXA’s own mechanics in the case of breakdowns.
Tyre warranty
Protect your customer’s tyre investment with a warranty offering immediate compensation in the case of tyre damage.
Gunter Uytterhoeven
Chief Customer & Innovation Officer at AXA PARTNERS
We’re witnessing significant shifts in how customers approach mobility, driven by the widespread adoption of electric cars, two-wheelers, and other innovative transportation options.
At AXA Partners, we've anticipated these changes and adjusted our assistance solutions to align with this new reality.
We are committed to supporting our customers through mobility disruptions with fast, innovative, digital, and sustainable solutions, from towing to seamless mobility continuity. We never leave our customers stranded alone with their mobility challenges!
