Protect your home/business using our emergency solution relying on our 24/7 quality repair interventions by certified, reliable providers.
Ensuring home emergency protection and peace of mind
Home is where your customers need and expect immediate support when something goes wrong (water leak, locksmith issue, broken hot water tank...). Quality of service and rapid response are at the core of our DNA. Our wide range of high-quality emergency services are designed to provide peace of mind and delight our customers in every emergency situation
We help you look after the comfort and security of your customers at home by providing them a 24/7 support.
Customers/partners can choose between insurance products or pay-per-use services.
- +5,000
+5,000providers
covering all areas of intervention including plumbing, electricity, heating and locksmiths*
- +1.3 M
+1.3 Mcases handled worldwide*
- 2-4 hours
2-4 hourscall out time*
*in 2023

Since 2023, Home Assistance is at the forefront of customers’ needs
With more people spending significant time at home due to changes in lifestyle (ie remote work), household needs have evolved considerably. In response, we have carefully reviewed and adapted our service offerings to provide solutions that meet these new expectations. We have actively invested in bringing customers reassuring home solutions in all circumstances.
- An enriched and comprehensive value proposition of emergency home services
- A trusted network of accredited craftsmen
- State of the art 24/7 operations
Our home solutions range from heating, boiler, plumbing, gas, electricity breakdown assistance to new innovative services such as solar panel assistance or electrical vehicles’ charging station comprehensive solutions/services.

Staying one step ahead in a changing world
With the development of remote working and connected objects (sensors, smart speakers), customers today are facing new emerging needs (well-being at home, energy management, green eco-friendly products/solutions…). They are more demanding than ever. We are pioneer in today’s fast-changing world, delivering new solutions in fully automatized and digitalized ways to answer customer expectations and to help enhance loyalty.
Our DNA is to meet customers’ new expectations with innovation and enriched value propositions.
Combining high-quality emergency services
Offering 24/7 services to your customers, to answer all their needs at home
Our range of solutions
Leveraging Innovation to deliver customer centric solutions
- We address new customer needs with simplified, personalized, and seamless experiences.
- We provide digitalized and automatized solutions to deliver a state of the art 24/7 customer experience.
- We constantly enrich our offers with emergency and non-emergency solutions to ensure customers will be served in any circumstances.
- Our capabilities could give us the flexibility to consider developing new services in order to delight our customers.
- In line with our policy of “One AXA” and “Customer First,” we design our services to be simple, rapid, and intuitive.
Our Expert's view

Gunter Uytterhoeven
Chief Customer & Innovation Officer at AXA Partners
As people spend more time in their homes, they seek comfort, serenity, and a greener, more sustainable lifestyle. At AXA Partners, we are dedicated to investing in our state-of-the-art multi-channel customer experience and expanding our range of services to better connect with your customers and serve them in the most effective way.
From quick interventions to innovative solutions such as electric vehicle charging, photovoltaic panels, home check-ups, and energy assessments, we are continuously improving to meet the evolving needs of your customers and their homes.