AXA Partners and eDreams ODIGEO have joined forces to offer enhanced travel protection and flexibility to millions of travelers across Europe.
In this exclusive interview, Fred Esclapez, Chief Marketing Officer of eDreams ODIGEO, shares how this fruitful partnership was brought to life, placing innovation at the heart of a new travel experience.
Could you give us an overview of eDreams ODIGEO and its role in the travel industry?
Fred Esclapez: eDreams ODIGEO is the world's leading travel subscription platform and one of Europe's largest e-commerce businesses. Through our brands - eDreams, Opodo, GO Voyages, Liligo, and Travellink - we serve millions of customers annually across 44 markets, offering a wide range of travel services to make travel easier, more accessible, and better value."
Why did you choose AXA Partners as your travel insurance provider?
F.E.: We chose AXA Partners for their global leadership in travel insurance and their strong track record of delivering high-quality, innovative protection solutions. Partnering with AXA allows us to provide our customers with a safer and more reliable travel experience, as their extensive range of coverage options meets the various needs and situations we look to offer our customers with our focus on choice and flexibility. We appreciate their commitment to better understanding consumer needs, which aligns with our mission to deliver exceptional services to our travelers, ensuring they feel supported at every stage of their journey."
How does the partnership with AXA Partners enhance the travel experience for your customers?
F.E.: By providing peace of mind through reliable insurance coverage from the moment a trip is booked until the traveler returns home. Technology plays a crucial role by enabling seamless integration of our insurance products with comprehensive coverage options, such as trip cancellations and medical emergencies into eDreams ODIGEO's platforms, ensuring that customers can easily access and manage their insurance needs. As a new assistance product, we now include – thanks to AXA Partners, medical teleconsultation, allowing us to enhance the digital experience of our customers.
What was the process of designing the insurance products with AXA Partners like?
F.E.: The product design process combined our technological and travel expertise with AXA Partners’ insurance solutions. This process ensured that the insurance products are seamlessly integrated into our platforms, making them easily accessible and user-friendly for our customers.
We chose AXA Partners for their strong track record of delivering innovative protection solutions.