health|5 mins Read
What does the daily life of medical repatriation team members look like?
June 2, 2022
Holidays are the best time of the year for so many people. Why? Because they finally get the chance to travel! But you may face an emergency abroad that requires medical assistance and repatriation.
Discover a real-life example that shows how AXA Partners organises the repatriation of its policyholders from abroad to their home country.
A repatriation is being organised. The incident: French policyholder Xavier F. is on holiday in Palma de Mallorca. He badly injured his back after falling down the stairs in the rented holiday accommodation he was staying in. He calls us to let us know that an ambulance has taken him to the nearest hospital.
He is assessed by the Accident & Emergency staff waiting for his medical file to be transferred to the service where he would me moved to. AXA Partners’ medical team contacts the hospital to ask for the initial diagnosis. The doctor in charge requests further tests to assess the extent of the injury.
Our network team speaks with AXA Partners’ medical team about the capacity of the hospital where the patient is admitted to deal with his injuries. The hospital staff there confirmed the patient’s admission and treatment at the hospital, however the medical team first needs to check the treatment plan before proceeding forward.
The team speaks to one of our neurology specialists in France – a member of the AXA network – who confirms that an invasive procedure might not be necessary and suggests other alternatives.
The medical team speaks with the patient again about other options. He accepts to be transferred to the centre of medical excellence that we selected in France for his condition.
The team confers about the case with the doctor in the hospital who agrees with our recommendations. The patient is stable, so he is going to be prepared for his transfer by air ambulance. A corset had to be custom-made to ensure a safe transfer, so the departure is scheduled 24 hours later.
Xavier F. and his wife felt relieved to know that he will be repatriated as soon as possible.
By being attentive and responsive, the AXA teams were able to quickly reassure Xavier as they made sure he received appropriate care. His wife was able to be with him the whole time until he was repatriated to France. The medical teams, on the other hand, managed to find the best option to ensure Xavier was treated and recovered as quickly as possible.
Everything was perfectly organised. AXA Partners provided a seamless and timely service. I will make sure to have my AXA travel insurance with me on my next trip. You never know. Accidents can happen at any time!