Road Transport: AXA Partners enhances Truck & Trailer Uptime

One year after the acquisition of EBTS, AXA Partners continues the integration of its expertise dedicated to professional road transport under the name AXA Truck & Trailer Uptime Solutions. This evolution reflects a clear ambition: helping industry players maximize vehicle uptime, reduce operational disruptions and ensure business continuity through a unique combination of services, assistance, insurance and digital solutions.

 In a context where every hour of vehicle downtime represents a direct cost for transport operators and fleet managers, market expectations are evolving. Beyond incident management, transport professionals are now looking for partners capable of helping them optimize vehicle utilization and maintain their operations under all circumstances, with a dual priority: maximizing vehicle uptime while they are in operation and benefiting from rapid and efficient support whenever an incident occurs.  

To address these challenges, AXA Partners is evolving the identity of its business dedicated to professional road transport – trucks, trailers, coaches and tyres – under the name AXA Truck & Trailer Uptime Solutions.

This evolution reflects a broader approach to operational performance, built on a simple conviction: assistance does not begin when a vehicle breaks down. It starts with prevention.

The role of AXA Partners is to help road transport professionals anticipate risks, accelerate and streamline incident management when disruptions occur, in order to limit operational interruptions, keep vehicles on the road and ultimately contribute to the quality of service they deliver to their own customers.  

An integrated offering designed around uptime

By combining the historical expertise of AXA Truck Assistance International and EBTS, AXA Truck & Trailer Uptime Solutions now offers an integrated portfolio including:

• Specialized assistance for trucks, trailers and tyres;
• Insurance solutions dedicated to the road transport sector;
• Incident management and intervention coordination across Europe;
• Technical services for vehicles, trailers, tyres and equipment;
• Digital tools and connected solutions providing enhanced visibility and real-time operational monitoring.  

This approach enables AXA Partners to support the entire road transport ecosystem, including truck and trailer manufacturers, equipment suppliers, tyre manufacturers and distributors, repair networks, insurers, brokers, rental companies and fleet operators.  

Supported by a pan-European network of specialized partners and service providers, AXA Truck & Trailer Uptime Solutions operates before, during and after an incident to reduce downtime and help secure business continuity.

In 2025, AXA Truck & Trailer Uptime Solutions teams handled 550,000 assistance cases and more than 1.1 million inbound calls across Europe, demonstrating their ability to support drivers and fleet managers on a daily basis.  

From vehicle uptime to business continuity

For transport professionals, the challenge is no longer limited to benefiting from responsive assistance when an incident occurs. They are also looking for solutions that help them anticipate risks, monitor operations in real time and make faster decisions to minimize the impact of disruptions.  

To support these needs, AXA Truck & Trailer Uptime Solutions leverages enhanced digital capabilities and more than twenty-five years of operational expertise in the European road transport industry.  

A strengthened European ambition

With the integration of EBTS, AXA Partners has strengthened its geographical footprint across Europe and expanded its service capabilities in the truck, trailer and tyre segments.  

This complementarity now enables AXA Truck & Trailer Uptime Solutions to deliver an approach covering the entire road transport value chain, combining insurance expertise, operational excellence and digital innovation to meet the needs of a constantly evolving market.  

The ambition is clear: to become the partner of choice for the European road transport ecosystem in vehicle uptime, incident management and business continuity.