customer-first|4 mins Read
AXA Partners launches the 1st episode of Real Life Stories
November 28, 2023
Real Life Stories returns with a new customer testimony: discover Denis’ true story, supported by our Truck & Trailer Assistance teams
For two seasons now, AXA Partners has been bringing real customer stories to life through their own testimonials. With Real Life Stories, we showcase their experiences alongside those of our assistance agents and our network of field partners, at the heart of their daily mission: listening, assessing, and acting, always ready to step in when it matters most.
After Sophia’s story in Spain, and Ian’s journey between the US and the UK, discover the true story of Denis, a coach driver at Chaumont Voyages-TTI, and his passengers on a Christmas Eve like no other.
Dedicated to our Truck & Trailer Assistance teams, this third episode immerses us in a situation any of us could face: a coach trip, passengers eager to reach their loved ones, and a breakdown in the middle of Christmas night…
That evening, Denis contacted AXA Partners’ Truck & Trailer Assistance teams based in Lyon. Our assistance handler immediately took charge and coordinated the remote intervention. David, a technician from the AXA network, arrived quickly and, based on the information provided, attempted an on-site repair to avoid towing and lengthy immobilisation, and above all, long waiting times for anxious passengers.
Discover Denis’ testimonial, professional driver and tourism specialist, and how every day, even during holidays, our assistance teams and partners do everything they can to support and provide solutions.
I thought I was going to spend Christmas Eve in a parking lot, but thanks to them [the Truck and Trailer Assistance teams], a huge weight was lifted off my shoulders and everyone was relieved. I can recommend AXA without hesitation. The people on the phone were truly top class.
Rediscover previous episodes of our Real Life Stories web series
